“Doing a better job, in a shorter time, makes customers more satisfied. The more satisfied a customer is, the more they will recommend you to others and be prepared to look to you again for future solutions”
If you find the statement above agreeable and yet also believe that “Value Billing” or other alternative fee arrangements in the legal (or other professional services) sector could mean that revenues and profits will be reduced, then one solution that has been used in the States could be of interest.
The Association of Corporate Counsel has noted that the work conducted by one company in the article has put it “five years ahead of every other AmLaw 200” and led to them being able to cut the cost of providing services by up to 50%.
The article, which is entitled, “Continuous Improvement” (in legal firms)
click the article title to access the pdf, or as we knew it internally here “Improving Legal Firm Efficiency: 5 Management Principles”, was written by ourselves and published in the September 2010 edition of the Law Business Review magazine and it explores the dramatic results of applying Lean Thinking in a law firm.
Note: Law Business Review don’t have a copy of the magazine available on the web, this is the only place you can get a free copy of this artice from the magazine. If you want a copy but have problems downloading it then contact firstname.lastname@example.org requesting a copy and we’ll send it on.
If you would like to explore how this form of Continuous Improvement can work in your legal (or other professional services) organisation then drop us a line email@example.com
The website for the magazine, who kindly published our insight, can be found at LawBusinessReview.co.uk and it is published by LexisNexis and covers a wide range of business issues and typically contains 6 core areas; Business School, Client Focus, Skill Development, International Business, Future Knowledge and Risk Management.
Other sources we used for this research include:
www.leanlaw.net by Mark Jackson
www.troubleahead.co.uk by Michael Scutt
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About the Author;
Mark Greenhouse has been working on the application of Lean management in Legal and design led Manufacturing companies for the past 5 years. His own Lean journey started back in 1988 when he started study of Production Engineering. He’s applied lean in many organisation types, finance, call centres, banking, FMCG etc. Mark also provides lectures on operational management at Leeds University Business School.