Category Archives: improvement

Lean Office & Management Training

The training referred to below is currently being revised and upgraded. Please visit our new website www.Levantar.co.uk or go directly to Lean Office Management Services page on the website.

 

Despite the inflationary pressures and ups and downs of the wider UK economy, UK manufacturing has continued to grow both in terms of outputs and productivity. Indeed in recent observations the most resilient manufacturing firms will be those exporting. This in a sector often more linked with exporting jobs not products!

Can service organisations and office departments learn from the manufacturing firms and departments? learn the continuous improvement techniques that have made these firms more efficient, more productive and more resilient?

learn how to

  • increase the capacity of their departments,
  • get through work faster,
  • reduce errors and
  • positively impact cash flow!

Can service organisations learn how to get more out of their current resources? How can non-manufacturing departments support the shop floor improvement initiatives?

Lean thinking techniques which have been prevalent in UK manufacturing for many years have been translated and applied in offices, distribution and retail environments by many companies including Tesco, Zara, HMRC, Starbucks etc so these continuous improvement techniques can be applied outside of manufacturing to departments such as marketing, sales, accounting, hr and they deliver results in the form of Lean Office and Lean Management.

It gets better in the UK if you’re in Yorkshire or Humberside, not only can you learn the techniques but you can get 50% towards the investment in training. There are no restrictions on sectors, business size or turnover, you must be privately funded though. (Public sector organisations and those outside the Yorkshire & Humber region can complete the course and get the qualifications but the funding is NOT available to them)

The training runs to a total of 24 hours of training (3 days or 6 half days) + a work based project and leads to a qualification for the attendees and the course is overseen by Leeds University Business School and MAS Yorkshire & Humberside.

The article Lean Office, Lean Management Training – Yorkshire and Humberside details the specific offer and how to get the training course (3 days, 6 half days etc) for an investment of just £750 per attendee.

Courses can be tailored to the specific needs of a company if it wishes to put a number of staff through a course.

The Lean Office course is one of  9 continuous improvement courses that follow a similar framework, 3 days of training, work based project and qualification via Leeds University Business School and Manufacturing Advisory Service through their Manufacturing Masters programme and they can all be funded.

Free Lean Management Training Course

From time to time, we offer free training via other organisations.  One such organisation we work with is Leeds, York & North Yorkshire Chamber of Commerce.

On the 25th March 2011, in Leeds, we’re offering a free 2 hour insight into Lean Management techniques. This is about how Lean can be applied across all departments in any organisation, so it isn’t limited to just manufacturing or profit facing bsuinesses.

So

  • if you work in IT, Finance, NHS, Public Sector, Service, Marketing or Manufacturing companies or
  • if your career means you are responsible for continuous improvement, process improvement, or training or
  • if you are faced with getting more out with the same or fewer resources

then this course will give you something to take away to use in improvement.

You can find all the details here LEAN MANAGEMENT TRAINING  COURSE

This session will show you how you can improve your business efficiency, by using tools and techniques developed in manufacturing and now proven within organisations, ranging from Tesco, Toyota, Zara, GE, NHS, Intel, Johnson & Johnson, Seyfarth Shaw (Law firm) through to Starbucks.

Lean manufacturing businesses found that more than 70% of their improvement projects lay not on the shop floor but in the offices and service based departments and so it has spread to these sectors. It will help to improve your business speed, capacity, cost control and quality whatever your sector or department.

If you’ve got any questions on this training then drop us a line.

Thanks

ResQ

Where is the Value?

In recent months I’ve met several managers, running departments (operations, marketing, HR, IT), all working for different companies (Sectors include: retail, banking, manufacturing, IT) who at some point have all said a very similar thing;

“one of my problems is, my department isn’t seen as adding value, we’re seen as a cost centre”

So my questions are

  • where is the value created in organisations these days?
  • does it matter that the departments believe they are seen as cost centres?
  • If you subsitute the word profit for value does this help?
  • Should it matter that we understand where value is created? is knowing costs enough?

Any views or examples (positive or negative) on this greatly appreciated in the comments below.

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Starbucks Lean #2

From our search engine stats I can see that there is considerable interest in the lean programme at Starbucks. We wrote about it back here in our Starbucks Lean Improvement post and this one on Lean:Crossing the Atlantic with your Coffee and we could spend a lot more time writing and trying to understand the application and implementation of lean in Starbucks US, from over here in the UK.

However there are people closer to it, who “see” the reality on their visits to the stores, so if you are looking for insight on the latest lean thinking at Starbucks then can we recommend that you visit this page http://www.leanblog.org/2010/09/controversy-over-new-standardized-work-at-some-starbucks-stores/

Over at the Lean Blog, Mark Graban takes comments on the lean implementation from the Starbucks Gossip website and puts them into perspective, which can be afforded by an experienced lean practitioner.

So if you are looking for a good source of lean stories and the progress at Starbucks, you would be well advised to visit the Lean Blog and have a search around.

Does anyone know if Lean at Starbucks has landed on these shores yet? or when it is due?

£6,000 of Business Improvement – FREE!

Despite the daily feed of cuts and budget reductions, there is still one source of funding for business improvement available to businesses in the UK.

Manufacturing businesses can access up to £6,000 worth of FREE business improvement work.

So who is eligible?

  • turnover less than 50m Euros?
  • less than 250 employed?

Then you should meet the criteria. Design and distribute from the UK but get items manufactured elsewhere? this is okay to.

If you’re based in the East Midlands (Northampton to Lincoln, Skegness to Burton) or Yorkshire & Humberside (Worksop to Kirbymoorside, Flamborough Head to Halifax) then give us a call and we can help you access this help.

The best advice?  if you’re in the East Midlands or Yorkshire & Humberside is to give us a call, 07712 669396, or drop us a line info@resqmr.co.uk and we’ll see if we can help you.

We offer a FREE one day consultation, where we work out exactly how much this investment could return.

So who have we helped? FMCG companies, small batch producers, furniture manufacturers, electrical panel producers, fabrication companies, printing companies, joinery manufacturers etc 

We’ll take you through all the paperwork to get at the funds (there aren’t too many papers and most businesses can find the information required easily.)

This match funding comes via the Manufacturing Advisory Service. This is the national scheme, administered on a regional basis, which can help your business to develop and grow.

Give us a call and we’ll see if your business can get £6,000 towards finding the hidden improvements to increase profits and customer satisfaction!!

Mark

www.resqmr.co.uk

www.twitter.com/theleanmanager

Sir Terry Leahy’s Lean Commandments?

I came across these Ten Commandments for Good Management from a presentation given by Sir Terry Leahy, CEO of Tesco PLC, Fresh & Easy in the States, only one of them is called Lean Thinking but I think that I can easily make a case for six of them relating to a true lean journey. You might even be able to make a case for another two of his Ten Commandments to be part of the same journey.

For info Tesco started on a lean journey in about 1994, when a clear second in the UK Supermarket league, fifteen years later and they are almost twice the size of their nearest UK competitors and are making a go of it internationally.

Here are, a shortened version of the Commandments: (link to full article below)

Commandment Number 1: Find the truth – LEAN; Gemba

Commandment Number 2: Set audacious goals.

Commandment Number 3: Vision, values and culture are critical.

Commandment Number 4: Follow the customer – LEAN; only customers can truly value your products or services.

Commandment Number 5: Create a steering wheel – LEAN; Visual Management Systems

Commandment Number 6: People, process and systems – LEAN; Value Stream Mapping, waste reduction, & create flow 

Commandment Number 7: Lean thinking.  LEAN; I’ve left the full quote in here, ” Most think that lean thinking comes out of Just-In-Time manufacturing in Japan, but it can apply to anything from retail through banking. We apply lean thinking to the complete supply chain, and that is why we are more productive than most.”

Commandment Number 8: Competition is good (LEAN??; read Taichii Ohno’s book the Toyota Production System and you’ll find that they set out to learn and beat the US producers.)

Commandment Number 9: Simple beats complex – LEAN; Value Stream Mapping, Removing the 7 hidden wastes.

Commandment Number 10: Leadership (LEAN??; as he is quoted “So big organisations in order to be effective needs thousands of leaders, not just one”) 

If you want to read the full article, with all the details of the commandments then it can be found on the following website  Sir Terry Leahy’s Ten Commandments.

What do you think are 6 or 8 of the commandments based on Lean, can a case be made for all 10? or is that just trying to fit the data to support the model?

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Lean: Crossing the Atlantic with your Coffee?

Read the stories in the UK today about the latest Starbucks results and you’d be forgiven for having no idea that they are running a Lean Thinking improvement programme.

Starbucks managed to TRIPLE their profits, whilst increasing dramatically their Customer Satisfaction, so not a bad result by any measure, I’m sure you’ll agree.

The BBC claimed ” The firm has cut thousands of jobs and shut hundreds of under-performing stores over the past two years to trim costs”,  whilst The Guardian reported “When he [Howard Schultz] retook control, he checked the company’s breakneck expansion, took out almost $600m in costs, closed nearly 1,000 stores, mainly in the US, and shut up shop for a day to retrain its legions of workers.”.

I would say blink and you’d miss any reference to Lean, only there aren’t any, not in anything I’ve read, heard or seen today.

Type “Starbucks Lean” into Google news and you get exactly 1 Hit (22.30 GMT 21/01/10), maybe this blog will make it two?

We looked for references to lean as we wrote this post Barista to Fashionista  back in May, when we learnt of Starbucks foray in to Lean Thinking, and we were intrigued to find out what effect it had on their results.

Go to the Starbucks Earning Call and the fuller story comes out.

Troy Alstead, CFO, claimed that “US store operating expenses were 36.6% of total revenues, a 350 basis point improvement over last year primarily driven by the continued application of lean principles in our store operating model plus the effect of company operated store closures.” So admittedly not Lean on its own but the improvement is hardly just due to cost cutting and store closures. Note it was the CFO talking about it too, how refreshing is that?

Howard Schultz, Chairman of the Board, President & Chief Executive Officer and Founder, commenting on what Starbucks will do in their international markets ” Now that the US business has come back the way it is and we feel it is healthy and on solid ground we’re doing two things, one is we’re doing a comprehensive audit of all the things that we did in the US business that worked, that got our customers back, that put lean in our store and things that not only were consumer facing but also behind the customer as well…..a store, is a store, is a store and we believe that we can provide many of the opportunities throughout international that we brought to the US business.” So Starbucks are convinced that lean is part of their future in the US and Internationally.

Howard Schultz also commented on the vast improvement in Customer Satisfaction “I will point out here that we improved labor management and labor costs in our stores over the past year at the same time we have seen a dramatic improvement in customer satisfaction scores.” Now I can’t be certain but I’m not sure that closing stores improves Customer Satisfaction scores or that traditional cost cutting programmes often lead to improved Customer Satisfaction and as Lean is the improvement project Starbucks refer to then I’d chance a guess that it was Lean that drove up the Customer Satisfaction. Our experience at ResQ tells us that this often happens, along with all the other benefits. (faster customer service, order delivery, higher levels of output, improved quality, increasing employee engagement etc)

So if you’re a Starbucks employee or customer outside the US then it looks like Lean is coming to a store near you and you’ve nothing to be afraid of and if you’re a competitor, how could you TRIPLE your profits and improve customer satisfaction…………?

If you have any comments or questions on the blog above then please fill in the box or drop me a line

mark.greenhouse@resqmr.co.uk or check our website www.resqmr.co.uk

regards,

Mark

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