Venetian Warships, Faster Horses and Legal Firms.

When a US law firm wanted to find a way of becoming more efficient and deliver legal matters more effectively they turned to a set of techniques that have their roots back when the Venetians built ships at the Arsenale, techniques continued by Henry Ford, once he’d noticed his clients wanted faster horses.

Today that law firm is lauded as being “5 years ahead of every other AmLaw 200  firm” and now claims to deliver legal matters some 15 -50% faster than before. Not surprisingly this has driven down costs, driven up satisfaction and helped to secure new customers.

On the 6th April 2011 Mark Greenhouse of ResQ will be presenting to the Yorkshire Law Society on the techniques that can be used to improve the speed of delivery whilst reducing costs and how this will affect firm profitability and pave the way for true Fixed and Alternative billing to take place.

For details visit Yorkshire Law Society Continuous Improvement in Law.

If you’re not in Yorkshire and would like to find out more then drop us your contact details on info@resqmr.co.uk  and we’ll get back to you.

Thanks,  Mark

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Lean Management & Continuous Improvement – Is your Law Firm ahead of this Organisation?

** You can get a FREE copy of our latest 2013 Lean Management for Law Firms  handbook by clicking on download** The original article continues below

Click here to download FREE Lean Legal pdf guide

The Association of Corporate Counsel has noted that the company in the article below is “five years ahead of every other AmLaw 200 firm” because of its Lean & Continuous Improvement programmme. The programme based on management principles already proven in many other sectors and departments to deliver;

  • lower costs, (increases margin)
  • faster responses, (improves cashflow)
  • better quality,
  • and improved customer satisfaction.

Get the article here; Continuous Improvement in Law Firms – LeanThinking in Legal Services (the article was first published in September 2010 in the Law Business Review).

Alternatively visit our new website at levantar.co.uk.

If they are five years ahead of US firms, what about the UK, do we have any organisations looking at this, who could claim to be five years into a lean thinking implementation within the legal sector?

We are presenting to the Yorkshire Law Society, on this subject in April this year.

Do you think that Lean Management programs will work in the UK legal sector be it, law firms or general counsel?

About the Author;

Mark Greenhouse has been working on the application of Lean management in Legal and design led Manufacturing companies for the past 5 years. His own Lean journey started back in 1988 when he started study of Production Engineering. He’s applied lean in many organisation types, finance, call centres, banking, FMCG etc. Mark also provides lectures on operational management at Leeds University Business School.

Free Lean Management Training Course

From time to time, we offer free training via other organisations.  One such organisation we work with is Leeds, York & North Yorkshire Chamber of Commerce.

On the 25th March 2011, in Leeds, we’re offering a free 2 hour insight into Lean Management techniques. This is about how Lean can be applied across all departments in any organisation, so it isn’t limited to just manufacturing or profit facing bsuinesses.

So

  • if you work in IT, Finance, NHS, Public Sector, Service, Marketing or Manufacturing companies or
  • if your career means you are responsible for continuous improvement, process improvement, or training or
  • if you are faced with getting more out with the same or fewer resources

then this course will give you something to take away to use in improvement.

You can find all the details here LEAN MANAGEMENT TRAINING  COURSE

This session will show you how you can improve your business efficiency, by using tools and techniques developed in manufacturing and now proven within organisations, ranging from Tesco, Toyota, Zara, GE, NHS, Intel, Johnson & Johnson, Seyfarth Shaw (Law firm) through to Starbucks.

Lean manufacturing businesses found that more than 70% of their improvement projects lay not on the shop floor but in the offices and service based departments and so it has spread to these sectors. It will help to improve your business speed, capacity, cost control and quality whatever your sector or department.

If you’ve got any questions on this training then drop us a line.

Thanks

ResQ

Where is the Value?

In recent months I’ve met several managers, running departments (operations, marketing, HR, IT), all working for different companies (Sectors include: retail, banking, manufacturing, IT) who at some point have all said a very similar thing;

“one of my problems is, my department isn’t seen as adding value, we’re seen as a cost centre”

So my questions are

  • where is the value created in organisations these days?
  • does it matter that the departments believe they are seen as cost centres?
  • If you subsitute the word profit for value does this help?
  • Should it matter that we understand where value is created? is knowing costs enough?

Any views or examples (positive or negative) on this greatly appreciated in the comments below.

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50% More – are you getting it too?

In the last year UK Manufacturing grew productivity by 5.7% (source EEF), in the years since 1997 productivity growth has been 50%!! The two companies below achieved much more than that though.

Case Study 1 – Lean Manufacturing FMCG, Warehousing & Distribution Company gains 14% Productivity increase.

Case Study 2 – Lean Manufacturing Printing Company gains 40% more capacity.

What does this mean for manufacturing? simply (and on average) a manufacturing employee was completing 5.7% more work at the end of 2010 than they were at the end of 2009 + every employee involved in manufacturing in 2010 is capable of making 50% more products than in 1997.

So just a couple of thoughts?

  • Have your team (managers and staff) delivered similar improvements? a 5.7% improvement in productivity in the last 12 months or 50% since 1997?
  • Are you getting better returns, every year, from the same levels of investment in people, machinery, raw materials?

If not, how could that be? remember 5.7% is an average, so some companies will have gained much more than this*

If you haven’t had such gains,

  • Do your teams have the time to look for productivity improvements?
  • Do you think your teams know where to look for productivity improvements?

* the two companies in the case studies above gained 14% & 40% improvement by using Lean Manufacturing and Thinking techniques, we completed the work for them via the MAS scheme. 

If you’re a manufacturing business owner or a manager who’d like to find out whether you could be getting better returns for your investment and improve your productivity there is a FREE scheme that can help you find out.

A FREE scheme? well it’s the Manufacturing Advisory Service and in case you’re thinking “didn’t the Government pull all the funding for RDA’s, Business Link etc?” well for this particular scheme it’s full steam ahead. Just before Christmas the Coalition announced plans to extend the scheme and provide further funding.

What do you get for FREE then? you get to meet with an experienced manufacturing professional, normally at your own premises, so no travel involved, who will assess your needs and provide the names of accredited companies who can help you with improving your productivity.

Nearly forgot to mention the £3,000 FREE investment for productivity work. If you decide to invest in productivity projects, with an accredited supplier, then you could get up to £3,000 towards the costs.

Lots of paperwork? hoops to jump through? not normally, your advisors can help you with the small amount of paperwork to be filled in.

Do you qualify? Do you employ less than 250 employees? have a turnover less than 50M euros? see most companies will qualify.

ResQ currently complete work for MAS in Lean Thinking across Lincolnshire, Nottinghamshire, Leicestershire, Derbyshire, Humberside, Yorkshire (East, West, North and South).

If you’re in these areas, give us a call (01904 277 007 or 0115 711 7007) and we can see if we can help.

Outside of these then go to the MAS website and give them a call.

Who knows you could be making 5%,10%,15% even 40% more this time next year!

Saving £m’s, charging £???

or You Are The Ref ! – The Legal version

It’s Thursday 23rd September and you are called by a client to provide a way out of a sticky situation. The client, a large northern based football team (soccer franchise, anyone?), has only a few weeks to repay its loans before they are called in by their bank.

Currently, the football club is up for sale for a figure reported to be at least £420m and prospective buyers may be in the wings. However if they wait till the banks call the loans in, they could potentially buy the football club for less than the price of its outstanding loans, which are reportedly £280m, a saving it would appear of at least £140m for the buyer.

The dilemma is that if the club debt is called in and the banks technically own the football club, the club could be deemed to be in administration and the rules of the sport appear to determine that the club would be deducted 9 points.

If the points are deducted the football club could find it difficult to retain the services of some of it’s key assets, the players, and could even be staring at relegation and a drop in its revenue, which at the moment can at least service the loans.

Other clubs which have stepped down in the league structure have found the revenue drop coupled with large fixed overheads and player salaries ruinous.  

Should the loans be called in on the 15th October, you have been asked to provide a legal defence, to prevent the application of the sports “administration” rules and prevent the deduction of the 9 points.

1) How do you charge (billing structure) for your advice? (bearing in mind you could find the answer in an hour, three hours or three weeks!)

2) How much do you charge? ( if your advice prevents the 9 point deduction it could head off the spectre of relegation and could protect revenue worth several £10’s of millions of pounds)

Any ideas, then drop a comment in the box below, we’d love to hear how you’d value the legal advice.

Never happen, you say?http://www.bbc.co.uk/blogs/thereporters/robertpeston/2010/09/why_rbs_looks_set_to_own_liver.html it might do!

(Ask about Lean Principle #1 if you’re wondering what a legal pricing question is doing on a lean blog. )

Starbucks Lean #2

From our search engine stats I can see that there is considerable interest in the lean programme at Starbucks. We wrote about it back here in our Starbucks Lean Improvement post and this one on Lean:Crossing the Atlantic with your Coffee and we could spend a lot more time writing and trying to understand the application and implementation of lean in Starbucks US, from over here in the UK.

However there are people closer to it, who “see” the reality on their visits to the stores, so if you are looking for insight on the latest lean thinking at Starbucks then can we recommend that you visit this page http://www.leanblog.org/2010/09/controversy-over-new-standardized-work-at-some-starbucks-stores/

Over at the Lean Blog, Mark Graban takes comments on the lean implementation from the Starbucks Gossip website and puts them into perspective, which can be afforded by an experienced lean practitioner.

So if you are looking for a good source of lean stories and the progress at Starbucks, you would be well advised to visit the Lean Blog and have a search around.

Does anyone know if Lean at Starbucks has landed on these shores yet? or when it is due?